Resolution

Launch the Home Printer Configuration Utility icon.   A similar window will open as shown below:

In the above case, the printer was installed automatically because the name of the default printer on the home PC matches the name of a printer that is installed on the server. If you cannot print right away you have several options:

1. Contact the help desk and give them the exact name of your printer at home. You can get the exact name by clicking on Start > Settings > Printers on your home PC and then noting the name of your default printer. After you provide them with this information, someone will be able to install your printer on the server and you will be able to print.

2. You can also try printing using the “Citrix PCL 4 Universal Driver” by clicking on the printer name that has “Citrix PCL 4 Universal Driver” as its type and right-clicking it and choosing Connect and then right-clicking it again and choose “Set as Default”. You must close out of all applications and then get back in before you can try printing. If you print and get garbage, this driver is not compatible with your printer and you must go back to option 1.

3. You can also try to right-click on your printer name then clicking “Connect” and then right-clicking again and choosing “Set as Default”. The problem may be that your printer is not connected to the server.

If you still cannot print after trying all of these options, please contact the help desk at (954) 527-2499 and we will assist you.

Fax printing is not supported from home on your fax printer or fax software, if you need to fax, print to the RightFax printer and fax from the office.

Printing is not supported on the Java client. Use the local client instead.