Accessing applications from a kiosk, hotel, internet café, or other secured environment

Symptoms

The computer that you are logging in from does not have the client installed, there will be a message prompting you to install the Citrix ICA Client, however, you are unable to do so.

Cause

It is likely that the systems administrator disabled the ability to install software on a unit located at a kiosk, hotel, internet café, or other secured environment.

Resolution

Change to the Java Client:

Click on the icon that looks similar to a toolbox on the Applications title bar (see picture below).
Under ICA Client Deployment Preferences change the embedded client to the Java Client.
Try launching the application again.

Note

You will not be able to print or check out documents.